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RoloDEQ's Privacy Policy

This Privacy Policy describes how HoloDEQ, LLC (“we,” “our,” "RoloDEQ," or “us”) collects, uses, stores, and shares your personal information when you use the RoloDEQ app, course, and community features. We are committed to transparency and to upholding the integrity of the RoloDEQ platform in all data practices.

This policy applies to all users of RoloDEQ, covering information provided during account creation, use of the app’s features, and interactions within the community forum. By accessing or using RoloDEQ, you agree to this Privacy Policy as well as our Terms of Service.



Data Collection

RoloDEQ collects several types of data to provide and improve its services, including:

  • Personal Information: Information you provide directly to RoloDEQ during account creation or while using the app’s features, including your name, email address, and birthdate.
  • Usage Data: Information collected automatically as you use the RoloDEQ app, such as interaction logs, engagement metrics, and data about your activity within the app and community features.
  • User-Generated Content: Content you create, submit, or share within the RoloDEQ community forum or course, such as forum posts, networking links, and uploaded materials.

RoloDEQ distinguishes between data you provide directly (such as account setup information) and data collected automatically during your interactions with the app. By creating an account, you consent to this data collection and confirm that you meet the minimum age requirement.



Purpose of Data Collection and Use

RoloDEQ collects and uses your data to provide, improve, and secure our services in alignment with our Terms of Service. Specifically, data is used for the following purposes:

  • Service Provision: To provide core app features, manage user accounts, and enable functionality within the RoloDEQ app, course, and community features.
  • User Experience Improvements: To analyze engagement and interaction data, conduct research, and develop new features that enhance the RoloDEQ experience, including predictive analytics and personalization capabilities.
  • Community Safety and Moderation: To support moderation efforts within the community forum, ensure a safe environment, and encourage positive and constructive interactions.
  • Security and Integrity: To monitor and enhance security, prevent unauthorized access, and safeguard the integrity of the RoloDEQ platform.



Data Sharing and Third-Party Disclosure

RoloDEQ limits data sharing to essential third-party relationships and does not overlap databases with these providers. Specifically, data may be shared under the following circumstances:

  • Service Providers: We work with third-party providers to support essential services, such as analytics, payment processing (e.g., Stripe), and technical infrastructure. These third parties are limited to accessing data necessary for their role and are subject to their own privacy policies, which RoloDEQ does not control.
  • Legal Compliance and Protection: RoloDEQ may disclose user data if required by law or legal process, or to protect the rights, safety, and security of users and the platform.



Data Retention and Deletion

RoloDEQ retains data as follows to support service provision, compliance, and ongoing platform improvements:

  • Personally Identifiable Information: Personal data is retained for as long as necessary to provide our services. If you delete your account, identifiable information will be removed or anonymized after a period of one year to ensure compliance and support potential inquiries. For inactive accounts, identifiable information will be securely retained for up to five years, allowing users the option to reactivate their accounts and retain prior data.
  • Anonymized and Aggregated Data: RoloDEQ may retain anonymized or aggregated data indefinitely for purposes such as research, analytics, and the development of new features, in alignment with our Terms of Service.
  • Retention of Community Contributions: Community contributions, including forum posts, discussions, and other shared content, may be retained in anonymized or aggregated form even after account deactivation or membership lapse. By posting in the community, you grant RoloDEQ a perpetual, irrevocable, royalty-free license to use, display, and modify this content as part of ongoing research and product development.



User Rights and Choices

RoloDEQ respects your rights regarding your personal data. You have the following rights and choices:

  • Access and Correction: You may access and update your personal information through your account settings. If you require further assistance, please contact our support team.
  • Deletion: You may request the deletion of your account and personal data. Upon account deletion, identifiable information will be anonymized or removed in accordance with our Data Retention policy.
  • Data Portability: You may request a copy of the personal data you have provided to RoloDEQ in a commonly used format. Data portability requests do not include contributions to the community forum and will only cover direct app inputs available at the time of request. We will respond to portability requests within 60 days.

To exercise these rights or for questions regarding your data, please contact us through the designated support channels.



Data Security

RoloDEQ is committed to protecting your data through secure infrastructure provided by our backend service provider. Industry-standard encryption (SSL/TLS) is used to protect data in transit and at rest, along with additional security layers for sensitive information, such as passwords. Routine security audits are conducted to identify and address potential vulnerabilities, ensuring a high level of data protection.

Access to your personal data within RoloDEQ is limited to authorized personnel only. However, we encourage you to safeguard your credentials, as protecting your account is a shared responsibility.

Children’s Privacy

RoloDEQ is intended for users aged 13 and older. We do not knowingly collect data from children under 13. By creating an account, you confirm that you meet the minimum age requirement. Access to certain features also requires a credit card, which provides an additional age verification step.

 

Reporting and Verification: If you suspect that an account belongs to a user under the age of 13, please contact our support team through our designated email. RoloDEQ will review the account and may request additional verification to confirm the user’s age. If age verification is not provided within 14 days, the account may be suspended. Accounts confirmed as underage will be permanently deactivated to ensure compliance with age-related privacy protections.

 

International Data Transfers

RoloDEQ currently stores and processes data within the United States. If RoloDEQ expands to support users outside the U.S., we will ensure compliance with relevant international data protection laws, including the General Data Protection Regulation (GDPR) for EU users. In such cases, RoloDEQ will implement Standard Contractual Clauses (SCCs) or similar legally recognized safeguards as necessary to ensure secure data transfers and protect user privacy across borders.

Our infrastructure provider uses industry-standard encryption protocols (SSL/TLS) to protect data in transit and at rest, enhancing data security and confidentiality. Additionally, data access is limited to authorized personnel only, and in the event of a data breach, prompt notification will be provided to affected users in accordance with applicable laws. These measures help ensure a high level of protection for your data, even if it is transferred internationally in the future.



Changes to the Privacy Policy

RoloDEQ may update this Privacy Policy as needed to reflect changes in our data practices, service offerings, or legal requirements. Any updates will be posted on our website, and we will notify users via email when significant changes are made.

Your continued use of the RoloDEQ app following any updates to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed of any updates.



Contact Information

If you have any questions or concerns regarding this Privacy Policy or your data, please contact us at [email protected] and indicate “Privacy Issue” in the subject line. We aim to respond to all privacy inquiries within 30 days.